Shipping policy

Shipping Policy

ACSWORD Billiards ships pool cues, cue cases and billiard accessories to international customers. This policy explains our general shipping process.

Order Processing

  • Orders are usually processed after payment confirmation.
  • Processing time may vary depending on product availability, order quantity and customization requirements.
  • Custom logo, OEM or bulk orders may require additional preparation time.

Shipping Time

Estimated delivery time depends on the destination country/region, shipping method and customs clearance. International delivery may be affected by holidays, weather, customs inspection or local courier delays.

Shipping Fee

Shipping fee is calculated according to the product, destination and available shipping method at checkout or during quotation for wholesale orders.

Tracking

When tracking information is available, we will provide it so you can follow the shipment status. Please allow some time for tracking updates after the package is handed to the carrier.

Customs, Duties & Taxes

Import duties, taxes or customs fees may be charged by the destination country/region. These charges are the responsibility of the buyer unless otherwise agreed in writing.

Wholesale / Bulk Shipping

For wholesale or bulk billiard supplies, please contact us before placing a large order. We can help confirm product quantity, packaging, shipping plan and estimated lead time.