Return policy
Return & Refund Policy
Clear steps for damaged, incorrect or defective items.
Please contact ACSWORD quickly after delivery and include your order number, photos or video, and a clear description of the issue.
| Return Request | Contact ACSWORD before sending any item back. Include order details and proof of the issue. |
|---|---|
| Return Conditions | Returned items should be unused, complete and in original packaging unless the issue prevents this. |
| Refunds | Approved refunds are processed after the returned item is received and inspected. |
| Exchanges | If a quality problem or wrong shipment is confirmed, ACSWORD may provide replacement, exchange or another reasonable solution. |
| Return Shipping | Responsibility depends on the return reason. Defects or wrong shipment are handled differently from personal preference or incorrect order information. |
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