Return policy

Return & Refund Policy

Clear steps for damaged, incorrect or defective items.

Please contact ACSWORD quickly after delivery and include your order number, photos or video, and a clear description of the issue.

Return Request Contact ACSWORD before sending any item back. Include order details and proof of the issue.
Return Conditions Returned items should be unused, complete and in original packaging unless the issue prevents this.
Refunds Approved refunds are processed after the returned item is received and inspected.
Exchanges If a quality problem or wrong shipment is confirmed, ACSWORD may provide replacement, exchange or another reasonable solution.
Return Shipping Responsibility depends on the return reason. Defects or wrong shipment are handled differently from personal preference or incorrect order information.